Conditions of reservation

  • Accounts may be settled by internet transfer, credit card, bank guaranteed cheque, rand traveller’s cheque and cash. Accounts must be paid at the termination of stay or as otherwise arranged.
  • The period of occupation is from 14h30 on the day of arrival to 10h00 on the day of departure or as stated on the booking confirmation. Extensions are subject to availability and must be accepted as a separate reservation requiring due confirmation.
  • The reservation may not be transferred, nor may occupation be taken by anyone other than the people for whom the booking has been made, except by specific arrangement with the management.
  • The hotel reserves the right to increase the quoted tariff without notice and guests are liable to pay the tariff applicable at the time of arrival.
  • Deposits will be refunded as per our deposit refund policy indicated in our confirmation. No reductions will be allowed for periods of absence or for meals not taken. The confirmation is a contract and you will be required to pay the full amount regardless of cancellation or part cancellation. Refunds will be passed only where the accommodation can be let in full to other guests.
  • Where rooms are not vacated by 10h00 an extra days accommodation may be charged.
  • All meals served in rooms will be charged extra.
  • Children under 7 years are not allowed in the adult’s dining room during adult meal times. Children under 7 years in the dining room will be charged 70% of the tariff.
  • Notwithstanding common law rights, it is the express condition of occupancy of this resort that the management is not responsible for loss or damage suffered by any person to his property or person, whether arising from fire, theft, or wrongful act of any person or property or otherwise.
  • Guests will be responsible for all breakages, shortages or loss occurring during their stay, to any linen, furniture, effects and fittings contained in their apartment, or caused by them in or about the resort.
  • No animals may be brought or kept on the premises.
  • The use of electrical appliances, other than hairdryers and shavers, must first be sanctioned by management from whom the charges for use of such equipment may be obtained.
  • No cooking or preparation of food by guests is permitted.
  • In the event of a guest being in breach of any of the foregoing conditions, or refusing to obey any request of management or committing a nuisance or any act which is, in the opinion of the management, detrimental to the operation of the resort, the management may forthwith terminate the accommodation of that guest and any persons accompanying that guest without prejudice to the right to recover any damages or loss sustained, including the loss of income arising from the premature termination of the accommodation. The resort shall have lien over the luggage, clothing and personal possessions of any guest in regard to any claim against the guest whatsoever.
  • The management reserves the right of admission.
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